Frequently Asked Questions
No, additional charge is added depending on setup surfaces.
Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor.
No. We arrive early to set up so you get the entire rental time to play.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
No. The jump should be clean when you get it. [company name] cleans and disinfects after every rental. However, we sometimes get jumpers that get booked both Saturday and Sunday but we always try to clean when dropping off the jumper
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator from us to avoid any dificulties with personal generators.. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
We accept credit card payments, cash or check. If pyaing back check, we will need a valid ID shown at the time of delivery.
Please check out our policies page for details.
Yes all orders require a $50 Credit Card deposit. If you cancel, your rental you will be given a rain check that is good for 1 year.
Most of our jumps are 13'x13' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Unfortunately, we don't rent jumpers on the rain for safety concerns with both the motor and extension cords..
We deliver all in the South Bay areas and other areas depending on the order. We do charge delivery and pick up fee for cities outside of San Jose and there is also a minimum order to deliver to those other cities.
We offer discounts to previous clientele and also big orders over $300. You should check our "Package Deals" category and find some good deals we have to offer.
Our Service Area
- Morgan Hill
- San Martin
- Los Gatos
- Santa Clara
- Palo Alto
- San Jose
- Union City
If your project site is outside our normal service area, just let us know! We do deliver even farther out, and special accommodations can usually be made to suit your project.
NOTE: Extra fees may vary depending on how far you are outside our service area.